Spa Setting
SPA  GUIDELINES

To maximize your Spa experience, please familiarize yourself with The Spa Guidelines 

In an effort to keep our guests safely distanced, we are operating exclusively by reservation which will be required for entry. Booking in advance is encouraged as availability may be limited. A Spa Concierge will assist you with planning your Spa experience. Please notify the Spa Concierge if you have high blood pressure, allergies, physical ailments, disabilities or are pregnant. Also, if you have a preference for a male or female therapist, please make your request when scheduling your appointment. 

For your enhanced comfort and relaxation, we require you to arrive 20 minutes before your scheduled appointment. Arriving late will limit the time for your treatment. Your treatment time will end on time, and the full value of your treatment will be charged.

Your therapist will ask any preferences as to the room temperature, the amount of pressure, lighting or the volume of the music. Please notify your therapist of any discomfort. 

Cancellation Policy: A credit card is required for non-registered guests to make a spa appointment. If you must cancel your individual appointment, please notify us 12 hours before your scheduled time to avoid being charged the full-service fee. Any appointments rescheduled within the 12-hour window will incur a move fee of $45. Cancellations of packages or small private parties require 72-hour notice. Cancellations of large groups require a 2-week notice.

 

Guests under age 18 may receive spa treatments when accompanied by a parent, legal guardian, or with a signed consent form. 

 

While a few services should be avoided during pregnancy, there are several treatments that can be enjoyed. 

Shaving is recommended but not necessary for men prior to a facial. If you choose to shave prior to your facial, be sure to allow at least two hours between shaving and your appointment. 

Shaving is not recommended prior to body treatments. Most body treatments are enjoyed without clothing. During all treatments the body is fully draped, except for the area being worked on.

We do request that mobile phones be turned off while inside the spa and salon.

If you are a guest of the resort, please leave your valuable items inside your guest room safe. Soleil Spa is not responsible for lost or stolen personal items. 

We accept all major credit cards and room charges. A 20% service charge will be added for each spa service you receive and dispersed to the spa staff that served you during your visit. Additional gratuities may be offered at your discretion. Prices and services are subject to change.